Frequently Asked Questions
No, free registration does not mean a valid membership. Your free registration will put you on our waiting list. As soon as a place becomes free, you'll be in!
Regardless when you register for the first time, thanks to the selection based on socio-demographic criteria, all registrations have the same chances of a membership.
We will inform you by email. Free memberships are also visible in your personal go2market portal.
Memberships bought before the 15th of a month will be activated that same month. From the 15th of a month, membership is only activated in the following month.
No, our memberships do not have to be canceled and will expire automatically. You can get a membership for 3, 6 or 12 months!
No, an extension is not possible. After that, of course, you have the same chances as everyone else to acquire a new membership.
Yes, friends and family are of course welcome to accompany the members when shopping.
If it is a first visit for a non-member, please contact us in the market.
There is no limit to the number of visits. During the opening times, members can come as often as they like in order to use their personal shopping credit each month.
No, each article may only be taken once to the specified delivery quantity. In the following month, the article, if it is still listed, can be selected again.
however, you will no longer receive a survey.
That varies and depends on the product group, approximately 2-5 days after purchasing.
You will receive bonus credit for each complete product review. You will receive your bonus balance in the following month. It will then appear on your customer account. The material value is not paid out in cash!
The increase in your credit depends on the size of the survey and is currently € 0.25 and € 3 per survey
Purchase credit can not be carried over to the following month.
There are new products to discover every month! Existing articles stay there until they are gone. Subsequent deliveries and deliveries within one month are possible.